Member Services Representative

Job overview

The Member Services Representative role is onsite in Topeka, KS. Compensation is not specified. The position supports Planet Fitness members, prospective members, and guests by providing front-desk service and helping create a positive club experience. The representative handles member check-ins, new sign-ups, tours, account updates, phone inquiries, and member concerns. The role also helps maintain a neat and clean club, supporting smooth daily service for members and visitors.

What you'll do

• Greet members, prospective members, and guests
• answer phones and assist callers
• check members into the system
• sign up new members and give prospective members tours
• facilitate account updates
• respond to questions and concerns and escalate as needed
• assist with club neatness and cleanliness.

What we're looking for

Skills & competencies

member services representative

planet fitness

topeka ks

onsite

full-time

front desk

member check-in

new member sign-up

guest service

phone support

account updates

club cleanliness

Work arrangement

• Weekend coverage required

Benefits & perks

• 401(k) matching
• employee discounts
• training and development
• wellness resources.

Why this role

Includes front-desk activities, member sign-ups, and tours of the club.

About the employer

Planet Fitness - KS/LA Sutherland Group is hiring for this role. Industry: Fitness and Recreational Sports Centers. Sector: 71.