Guest Service Representative – Front Desk

Job overview

The Guest Service Representative – Front Desk role is onsite in Franklin, TN, and is part time with rotating shifts. Compensation is not specified. Home2Suites by Hilton Franklin Cool Springs focuses on guest service and a team-oriented hotel experience. The representative serves as a communication and information point for guests and hotel partners, handling check-in and check-out, guest requests, and front-desk tasks. The role helps maintain guest satisfaction, hotel security, and smooth coordination with housekeeping and other teams.

What you'll do

• Provide personalized guest service during check-in, check-out, and throughout stays
• respond promptly to requests
• perform reception, basic computer, and simple accounting tasks
• complete shift checklists and training
• secure cash and guest accounts
• coordinate with housekeeping
• sell or upsell rooms
• follow emergency procedures and protect guests, employees, and hotel assets.

What we're looking for

Skills & competencies

guest service representative

front desk

hotel guest services

check-in

check-out

customer service

rotating shifts

part-time

franklin tn

home2suites by hilton

Work arrangement

• Weekend coverage required

Benefits & perks

• Paid time off
• optional health, wellness, and care benefits
• health reimbursement program
• flexible spending account
• stay discounts
• optional company-paid life insurance
• 401(k) and matching
• employee assistance program
• select paid holidays and incentive programs.

Why this role

Part-time role with rotating shifts and a flexible schedule.

About the employer

Home2Suites by Hilton Franklin Cool Springs is hiring for this role. Industry: All Other Traveler Accommodation. Sector: 72.