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Technical Support Specialist (Arizona Remote)
MYTEK Network Solutions LLC · Phoenix, AZ · Technical support and client service
Employment type
Full-time
Work setting
On-site
Location
Phoenix, AZ
Schedule
Day shift
Posted
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Job overview
The Technical Support Specialist role is described as work from home for an applicant residing in Arizona; the listing is associated with Phoenix, AZ. Compensation is not specified. The role supports MyTek’s client service and technology solutions.
What you'll do
- Serve as the customer’s point of contact for service requests
- triage, troubleshoot, resolve or escalate issues
- review and follow up on tickets
- update ticket notes and documentation
- send outage notifications
- assist with escalated issues
- track time
- and participate in an on-call rotation. Provide basic Microsoft 365 troubleshooting.
What we're looking for
- Skills & competencies
- technical support specialistarizona residentwork from homephoenix azmytek network solutionsmicrosoft 365help deskticketingcustomer supporton-call rotation
- Work arrangement
- Weekend coverage required
About the employer
MYTEK Network Solutions LLC is hiring for this role. Industry: Computer Facilities Management Services. Sector: 54.
Additional details
- Industry sector
- 54
- Industry
- Computer Facilities Management Services
- Occupation code
- 15-1232.00
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Listing ID: 9d0eff73-53aa-4c4b-88d2-cedae939d022