Customer Retention Specialist

Job overview

The Customer Retention Specialist role is onsite in Binghamton, NY. The posting states annual pay of $45,000–$75,000. John Karluk - State Farm Agent serves the community by helping people protect what matters most. The specialist supports ongoing customer relationships and office growth through renewal outreach, account updates, and coverage discussions. The role helps customers feel heard and supported while contributing to retention and outreach objectives.

What you'll do

• Contact existing customers about renewals and coverage options
• review accounts and assist with updates or changes
• identify ways to improve customer satisfaction and engagement
• maintain accurate interaction records
• collaborate with team members on retention and outreach objectives
• obtain applicable state insurance licenses.

What we're looking for

Skills & competencies

customer retention specialist

binghamton ny

state farm agent

customer relationships

policy renewals

coverage options

account updates

insurance licensing

customer service

$45k–$75k per year

Work arrangement

• Weekend coverage required

Benefits & perks

• 401(k) matching, performance-based bonus, paid time off, profit sharing, and training and development.

About the employer

John Karluk - State Farm Agent is hiring for this role. Industry: Direct Property and Casualty Insurance Carriers. Sector: 52.