General Manager – Hotel Operations

Job overview

The General Manager – Hotel Operations role is onsite in Columbia, SC; compensation is not specified. The position leads TownePlace Columbia Northwest/Harbison and supports Newport Hospitality Group’s stated approach of taking care of guests and team members and creating experiences that encourage guests to return. The general manager owns hotel operations and performance, leading department teams while maintaining brand standards, guest satisfaction, and financial results. The role contributes to the property’s success through staffing, operational oversight, financial management, and partnerships with sales, revenue management, ownership, and the local community.

What you'll do

• Lead, coach, and develop department leaders and associates
• drive guest satisfaction and respond to feedback
• maintain Marriott brand standards
• oversee rooms, housekeeping, front office, engineering, and other operations
• manage staffing, scheduling, productivity, and labor costs
• review financial performance, forecasts, budgets, and expenses
• partner with Sales and Revenue Management
• maintain a safe, clean, and welcoming property
• ensure policy and employment-practice compliance.

What we're looking for

Skills & competencies

full-time

general manager

hotel operations

hospitality

guest experience

team leadership

marriott brand standards

columbia sc

towneplace columbia northwest/harbison

newport hospitality group

financial performance

hotel management

Work arrangement

• Weekend coverage required

Benefits & perks

• Health, dental, and vision insurance
• paid time off
• 401(k)
• DailyPay access
• team-member hotel discounts
• and career development opportunities.

Why this role

The posting emphasizes hands-on hotel leadership, team development, guest experience, and ownership of property performance.

About the employer

TownePlace Columbia Northwest/Harbison is hiring for this role. Industry: Hotels (except Casino Hotels) and Motels. Sector: 72.