Inbound Customer Service Agent

Job overview

The Inbound Customer Service Agent role is onsite in Las Cruces, NM, and pays $12.65–$14.51 per hour. MCI Careers hires agents to support projects for a variety of clients and recognizable brands. The agent handles customer contacts, resolves questions and complaints, documents claims, and coordinates with other departments when needed. The role also supports technical assistance and sales interactions, including identifying opportunities to offer products and services, while following training, scripts, policies, and procedures.

What you'll do

• Handle inbound and outbound contacts professionally
• work toward first-call resolution
• research systems and coordinate with departments
• document and process customer claims
• use training and knowledge resources to answer questions
• protect confidential and personal information
• escalate issues when needed
• attend meetings and training
• meet attendance and schedule requirements.

What we're looking for

Skills & competencies

inbound customer service

las cruces nm

mci careers

customer support

inbound calls

issue resolution

claims documentation

technical support

customer sales

contact center

$12.65–$14.51/hr

Work arrangement

• Weekend coverage required

Why this role

The posting provides new-employee training and lists one year of contact-center or related experience as preferred, not required.

About the employer

MCI Careers is hiring for this role. Industry: Telemarketing Bureaus and Other Contact Centers. Sector: 56.