Customer Retention Specialist – State Farm Agent Team Member

Job overview

The Customer Retention Specialist – State Farm Agent Team Member role is onsite in Montoursville, PA. Pay is $20–$25 per hour. The State Farm agent office helps people protect what matters through insurance coverage and community service. The specialist supports customer retention and office growth through outreach, policy renewal conversations, and relationship maintenance. By reviewing accounts, assisting with updates, and documenting interactions, the role helps customers understand coverage options and remain engaged with the agency.

What you'll do

• Communicate with existing customers about renewals and coverage options
• review accounts and assist with updates or changes
• identify opportunities to improve customer satisfaction and engagement
• maintain accurate interaction records
• collaborate with team members on retention and outreach objectives.

What we're looking for

Skills & competencies

customer retention specialist

state farm agent team member

montoursville pa

chad jacobson

policy renewals

coverage options

customer outreach

account updates

customer retention

$20–$25 per hour

insurance licensing

401(k) matching

Work arrangement

• Weekend coverage required

Benefits & perks

• Opportunity for advancement, training and development, and 401(k) matching.

Why this role

Applicable state insurance licenses must be obtained. Previous customer service or account management experience is preferred. Benefits include training and development, advancement opportunities, and 401(k) matching.

About the employer

CHAD JACOBSON - State Farm Agent is hiring for this role. Industry: Direct Health and Medical Insurance Carriers. Sector: 52.