Hotel General Manager

Job overview

The Hotel General Manager is an onsite, full-time role at Holiday Inn Express Knoxville Downtown in Knoxville, TN. Compensation is not specified. Kana Hotel Group’s stated mission is to be a service-quality-driven hotel company focused on guest service and value. The general manager oversees hotel departments and operations, balancing revenue, costs, staffing, compliance, and guest service. The role leads employees and department managers while working with corporate and ownership to meet operational and service goals.

What you'll do

• Support revenue and cost objectives
• monitor labor, scheduling, and inventory
• participate in profit-and-loss reviews
• address guest and employee conflicts
• oversee cash and credit procedures, payroll, and personnel files
• support department managers
• conduct meetings, interviews, evaluations, and other personnel actions
• audit hotel systems and policies
• manage hiring needs and drive improvements based on brand audits.

What we're looking for

Skills & competencies

hotel general manager

hotel operations

guest service

revenue management

cost control

team leadership

knoxville tn

holiday inn express

kana hotel group

medical

vision

dental

401(k)

bonus opportunities

Work arrangement

• Weekend coverage required

Benefits & perks

• Medical, vision and dental coverage, 401(k), earned wage access, vacation and sick time, holiday pay, bonus opportunities, brand-specific employee discounts, disability coverage, and life insurance.

Why this role

The posting requires flexibility to work various shifts, including nights, weekends, and holidays, and states that hotel-brand certification may be required.

About the employer

Holiday Inn Express Knoxville Downtown is hiring for this role. Industry: Hotels (except Casino Hotels) and Motels. Sector: 72.