Customer Service Representative (Blended) – Part-Time

Job overview

The Customer Service Representative (Blended) – Part-Time role is listed in Savannah, GA. Compensation is $13.21–$16.45 per hour. MCI delivers customer experience, business process outsourcing, and technology solutions across multiple industries. The representative handles inbound and outbound customer interactions to resolve support issues, process claims, and promote products and services. Accurate documentation, appropriate escalation, and adherence to scripts and policies support customer needs and a consistent service experience.

What you'll do

• Handle inbound and outbound calls professionally
• resolve customer issues with a first-call resolution goal
• research information across systems
• document interactions and process claims
• guide customers through available options
• follow training, scripts, and policies
• protect sensitive information
• escalate complex issues
• participate in training and follow attendance and scheduling requirements.

What we're looking for

Skills & competencies

customer service representative

blended customer support

inbound and outbound calls

customer experience

claims processing

customer sales

part-time

savannah ga

mci careers

$13.21–$16.45/hour

Work arrangement

• Weekend coverage required

Why this role

Supports customer service, technical support, and sales initiatives across projects that may include government programs and recognized brands.

About the employer

MCI Careers is hiring for this role. Industry: Telemarketing Bureaus and Other Contact Centers. Sector: 56.