Director of Client Success, Enterprise

Job overview

The Director of Client Success, Enterprise role is listed in San Antonio, TX. Compensation is not specified in the listing’s numeric pay fields. Office Ally develops cloud-based healthcare administration and revenue cycle management solutions that help healthcare organizations reduce administrative burdens. The director sets the enterprise client success strategy and leads teams serving health system and enterprise clients. The role connects client outcomes and insights with product direction, operational design, retention, and growth initiatives.

What you'll do

• Lead and develop client success managers and senior managers
• define enterprise onboarding, engagement, health scoring, and success planning
• advise on revenue cycle management, public benefits, patient access, and payer workflows
• partner with product and engineering on client needs and roadmap
• oversee enterprise implementation and transformation programs
• collaborate on renewals and expansion
• report on retention, NPS, time-to-value, health scores, and team performance
• optimize client success tools.

What we're looking for

Skills & competencies

director of client success

enterprise

healthcare technology

revenue cycle management

patient access

client retention

product strategy

san antonio tx

office ally

leadership

his

adt integrations

healthcare administration

Work arrangement

• Weekend coverage required

Benefits & perks

• Medical, dental, and vision coverage
• 401(k) with company match
• paid time off
• performance-based bonuses may be available.

Why this role

The posting specifies deep expertise in Revenue Cycle Management, Public Benefits, Patient Access, HIS platforms, and ADT integrations.

About the employer

Office Ally is hiring for this role. Industry: Computer Facilities Management Services. Sector: 54.