Customer Service and First-Party Collections Representative

Job overview

The Customer Service and First-Party Collections Representative works in-office in Buffalo, NY. Starting pay is $19 per hour. Capital Management Services specializes in first-party collections and reminder calls on behalf of a national bank. The role contacts current customers with recently missed credit card payments, explains available account solutions, and provides respectful service while documenting interactions and following compliance requirements. The schedule is Monday through Friday, 10:00 a.m. to 7:00 p.m. after training; classroom and on-the-job training have separate stated schedules.

What you'll do

• Contact current customers about recently missed credit card payments
• explain options for resolving past-due balances
• handle inbound and outbound calls
• navigate multiple computer systems
• document account activity and customer interactions accurately
• comply with client, company, and regulatory requirements
• represent the company and banking partner professionally.

What we're looking for

Skills & competencies

customer service representative

first-party collections

capital management services

buffalo ny

full-time

monday–friday

no weekends

$19/hour

call center

credit card accounts

paid training

inbound and outbound calls

future work-from-home opportunity

$150 bonus

Work arrangement

• Weekend coverage required

Benefits & perks

• Health, dental, and vision insurance
• 401(k) with company match
• paid time off
• paid training
• career development and advancement opportunities
• employee referral bonuses
• $150 bonus after 60 days.

Why this role

Starting pay is $19 per hour; Monday–Friday schedule with no weekends required; paid training; future work-from-home opportunities; $150 bonus after 60 days; training begins November 9, 2026.

About the employer

Capital Management Services is hiring for this role. Industry: Telemarketing Bureaus and Other Contact Centers. Sector: 56.