Front Desk Agent

Job overview

The Front Desk Agent role is onsite in Boston, MA. Compensation is not specified. The position supports the YOTEL Boston guest experience by providing hotel services and local information. The agent manages front desk responsibilities across shifts, welcomes guests, handles requests and complaints, processes charges and payments, and performs night audit duties when scheduled overnight. The role helps maintain a professional, organized front desk and a positive guest experience.

What you'll do

• Manage front desk responsibilities
• greet and assist guests
• handle room moves and communicate changes
• post retail charges in OPERA and collect payment
• provide luggage assistance
• resolve guest complaints
• maintain local attraction and transportation information
• keep front desk areas organized
• perform night audit duties when scheduled overnight.

What we're looking for

Skills & competencies

front desk agent

boston ma

yotel

hotel guest services

guest relations

opera system

night audit

overnight coverage

front desk operations

local recommendations

Work arrangement

• Weekend coverage required

Why this role

The role may require overnight coverage and night audit responsibilities based on hotel operational needs.

About the employer

YOTEL is hiring for this role. Industry: Hotels (except Casino Hotels) and Motels. Sector: 72.