Bilingual Appointment Confirmation Agent — Back Office

Job overview

The Bilingual Appointment Confirmation Agent — Back Office role is onsite in East Orange, NJ. Pay is $17–$19 per hour. The position supports Nirvana Healthcare Management Services’ patient scheduling and clinic office flow. The agent contacts patients to confirm and coordinate appointments, tests, treatments, and procedures, while maintaining accurate schedules and patient records. The role also helps manage missed appointments, patient inquiries, and communication with healthcare providers, with English and Spanish proficiency required.

What you'll do

• Confirm appointments, tests, treatments, and procedures
• schedule, change, cancel, and coordinate appointments
• maintain provider schedules
• provide preparation instructions
• contact patients after missed appointments
• update patient and insurance information in the EHR
• handle inquiries and document interactions.

What we're looking for

Skills & competencies

appointment confirmation agent

bilingual english-spanish

east orange nj

nirvana healthcare management services

$17–$19/hr

patient scheduling

ehr

healthcare office

insurance verification

outbound calls

full-time

Work arrangement

• Weekend coverage required

Benefits & perks

• Health, dental, and vision insurance
• paid time off and holidays
• retirement savings plan
• professional development
• onboarding and training.

Why this role

Bilingual English and Spanish proficiency is required; the role handles high volumes of calls and patient records.

About the employer

Nirvana Healthcare Management Services is hiring for this role. Industry: Offices of Physicians (except Mental Health Specialists). Sector: 62.