Director of Retail Banking

Job overview

The Director of Retail Banking role is onsite in Leawood, KS. Compensation is not specified. First Federal Bank of Kansas City says it helps people build a better financial future and reinvests earnings in customers, communities, and employees. Reporting to the Chief Operating Officer, the director leads the performance, culture, development, and training of nine banking centers. The role advocates for retail banking, develops sales and customer experience training, coaches managers and teams, and translates bank strategy into branch-level priorities and results.

What you'll do

• Conduct structured banking center visits
• advocate for retail teams
• develop and deliver sales, customer experience, and leadership training
• communicate retail vision and priorities
• coach managers and staff
• monitor performance metrics
• drive deposit, account, referral, and consumer loan results
• partner on retail strategy and customer acquisition
• and supervise banking center managers.

What we're looking for

Skills & competencies

director of retail banking

first federal bank of kansas city

leawood ks

retail banking

banking centers

leadership development

sales training

customer experience

branch performance

consumer lending

deposit growth

community banking

Work arrangement

• Weekend coverage required

Why this role

The posting requires at least five years of retail banking leadership across multiple branches, experience developing and facilitating training, consumer lending experience, and a bachelor’s degree or equivalent professional experience. It also requires NMLS registration, Notary Public License, and Signature Guarantee Certification.

About the employer

First Federal Bank of Kansas City is hiring for this role. Industry: Commercial Banking. Sector: 52.