Customer Experience Coordinator — Part-Time

Job overview

The Customer Experience Coordinator — Part-Time role is onsite in Lynnwood, WA. Compensation is listed as $19–$29, though the posting does not specify a pay period. Veterinary Emergency Group operates 24/7 emergency veterinary hospitals focused on helping people and pets when they need care. The coordinator shapes the customer experience before, during, and after hospital visits. The role handles customer communications, routes urgent medical calls, supports clients with empathy, and keeps veterinary teams informed so customers and pets receive coordinated care.

What you'll do

• Greet customers in person, by phone, and online
• oversee calls, emails, and texts and route urgent medical calls to a doctor
• provide personalized service and address concerns
• update technicians and doctors on customer needs
• offer confidential guidance on financial options and end-of-life decisions
• process payments while protecting personal and financial information
• follow up after visits
• capture special moments with permission.

What we're looking for

Skills & competencies

customer experience coordinator

part-time

lynnwood wa

veterinary emergency group

veg

veterinary emergency

customer service

pet care

rotating nights

weekends and holidays

$19–$29

Work arrangement

• Weekend coverage required

Benefits & perks

• 401(k) match
• travel stipend for part-time employees
• flexible schedules
• learning and leadership programs
• employee referral program
• scrubs, company merchandise, and food.

Why this role

Customer-facing role in a 24/7 emergency veterinary hospital; rotating or as-needed nights, weekends, and holidays may be required.

About the employer

Veterinary Emergency Group (VEG) is hiring for this role. Industry: Veterinary Services. Sector: 54.