Customer Service Representative — Insurance Service and Sales

Job overview

The Customer Service Representative — Insurance Service and Sales role is an onsite, full-time day position in Ithaca, NY. The posting lists a salary range of $50,000–$70,000 per year, plus commissions and bonuses. The role serves clients of Nicholas Romo’s State Farm agency. The representative handles customer service needs while identifying coverage gaps and recommending insurance products. By managing policy reviews, claims follow-up, renewals, and account records, the role supports client satisfaction and agency sales growth.

What you'll do

• Respond to customer inquiries, billing questions, and policy updates
• conduct policy reviews and identify coverage opportunities
• manage claims follow-up, renewals, and account maintenance
• explain insurance options and recommend products
• maintain accurate client records and follow up on satisfaction.

What we're looking for

Skills & competencies

customer service representative

insurance sales

ithaca ny

nicholas romo agency

state farm agent

full-time

client service

policy reviews

claims follow-up

property and casualty license

life and health license

$50k–$70k

Work arrangement

• Weekend coverage required

Benefits & perks

• 401(k) matching
• performance-based bonus
• paid time off
• training and development
• advancement opportunities
• licensing support and paid training.

Why this role

The agency provides support and paid training for candidates who need to obtain Property & Casualty and Life & Health licenses.

About the employer

Nicholas Romo - State Farm Agent is hiring for this role. Industry: Insurance Agencies and Brokerages. Sector: 52.