Front Desk Supervisor

Job overview

The Front Desk Supervisor is an onsite, full-time role in Orlando, FL. Compensation is not specified. The position supports Westgate Lakes Resort & Spa’s guest service operations and its goal of creating memorable vacation experiences. The supervisor coordinates front office staff and handles guest registration, payments, reservations, inquiries, and service issues. By maintaining accurate front desk operations and training new personnel, the role helps ensure a smooth and welcoming stay for resort guests.

What you'll do

• Schedule and direct front office team members
• serve as Manager of Duty when the General and Front Office Managers are absent
• register guests, assign rooms, process deposits and payments, issue keys, and check guests out
• answer calls and guest inquiries
• monitor room availability
• make and confirm reservations
• balance daily transactions and secure cash deposits
• coordinate VIP arrivals with housekeeping
• train new front desk personnel.

What we're looking for

Skills & competencies

front desk supervisor

full-time

orlando fl

westgate resorts

hotel operations

guest registration

reservations

front office team

guest service

cash handling

overnight shift

health benefits

paid time off

401(k) match

Work arrangement

• Weekend coverage required

Benefits & perks

• Medical, dental, and vision coverage
• paid time off and holidays
• 401(k) company match
• parental leave and adoption assistance
• wellness programs
• tuition assistance
• insurance options
• employee discounts.

Why this role

Must be able to work the overnight shift, despite the listing’s day-shift structural field.

About the employer

Westgate Resorts is hiring for this role. Industry: Hotels (except Casino Hotels) and Motels. Sector: 72.