Mortgage Collections Specialist (Bilingual)

Job overview

The Mortgage Collections Specialist is an onsite role based in Fort Lauderdale, FL, with compensation not specified. This position supports the finance department at Vacatia by managing delinquent mortgage accounts and assisting owners facing financial challenges. The role exists to balance performance goals with empathetic communication, helping owners navigate financial difficulties while protecting the company's financial strength. By negotiating payment solutions and maintaining accurate records, the specialist ensures compliant and effective resolution strategies.

What you'll do

• Proactively contact owners regarding past-due payments
• manage delinquent accounts
• negotiate payment arrangements
• educate owners on account status
• maintain accurate records
• partner with finance and customer service teams
• escalate high-risk accounts.

What we're looking for

Skills & competencies

full-time

day shift

fort lauderdale fl

collections

mortgage

bilingual

portuguese

customer service

finance

real estate

hospitality

Work arrangement

• Weekend coverage required

About the employer

Vacatia is hiring for this role. Industry: Real Estate Credit. Sector: 52.