Customer Service Representative — Candidate Care

Job overview

The Customer Service Representative — Candidate Care role is onsite in Henderson, NV, and pays $17 per hour. The role supports PSI’s Candidate Care team in a fast-paced call center environment. The position exists to provide operational and investigative support across departments and help ensure a strong candidate experience. It handles candidate concerns and inquiries, coordinates investigations and follow-up, and maintains candidate records and cases.

What you'll do

• Support activities related to the Candidate Care team
• coordinate internal projects and resource use
• investigate site incidents and manage the candidate care inbox
• de-escalate candidate concerns by email and telephone
• communicate with test center leadership and follow up with candidates
• protect sensitive personnel information
• address candidate feedback
• manage lost-and-found and displaced-candidate emails
• assist with rescheduling
• maintain candidate data and cases
• respond to information requests using multiple systems
• learn scheduling platforms and services
• assist with registration and schedule customer service representatives as needed.

What we're looking for

Skills & competencies

customer service

candidate care

henderson nv

psi services

call center

candidate support

incident investigations

email support

telephone support

case management

candidate data

$17/hr

Work arrangement

• Weekend coverage required

Benefits & perks

• Retirement plan contributions, paid time off, medical, dental, vision, life, and short-term disability insurance, flexible spending accounts, employee assistance program, wellness initiatives, volunteer day, and professional development support.

Why this role

Full-time permanent onsite role; call center experience expected; Tier 2 customer service experience preferred; high school diploma or equivalent required; may need to support critical issues during evenings and weekends.

About the employer

PSI Services LLC is hiring for this role. Industry: Telemarketing Bureaus and Other Contact Centers. Sector: 56.