Defend Account Manager

Job overview

The Defend Account Manager role is hybrid, with the listing location in Indianapolis, IN; compensation is not specified. Smartcat builds an AI-powered platform for enterprise multilingual content and describes this position as part of its customer retention engine. The account manager protects, renews, and expands a portfolio of enterprise and strategic customers. By engaging stakeholders, identifying renewal risks and expansion opportunities, and maintaining accurate forecasts, the role supports customer retention and account growth.

What you'll do

• Own a portfolio of approximately 35 enterprise and strategic accounts
• drive on-time gross renewals
• identify and address renewal risks through stakeholder engagement and commercial positioning
• generate expansion through cross-selling, upselling, and adoption across teams and workflows
• build relationships with business owners, functional leaders, procurement, finance, and executives
• maintain renewal and expansion forecasts, CRM hygiene, and early risk escalation
• partner with Field Delivery Engineers on technical needs.

What we're looking for

Skills & competencies

defend account manager

hybrid

indianapolis in

smartcat

enterprise accounts

account renewals

customer retention

account expansion

upselling

cross-selling

executive relationships

crm forecasting

saas

ai platform

Work arrangement

• Weekend coverage required

Why this role

The posting describes a revenue-owning role without dedicated customer success manager support. It calls for 3–5+ years in account, renewal, or enterprise account management in high-growth SaaS and comfort traveling and meeting customers onsite.

About the employer

Smartcat is hiring for this role. Industry: Software Publishers. Sector: 51.