Automotive Service Advisor

Job overview

The Automotive Service Advisor role is onsite in Alexandria, VA. Compensation is not specified; the posting describes pay as competitive and based on experience. Ourisman Automotive Group describes a collaborative, family-owned organization focused on employee growth and career development. The advisor coordinates communication between customers and the service team, documenting vehicle concerns, recommending maintenance, preparing estimates, tracking repair progress, and explaining completed work and charges. The role helps deliver a positive customer experience and accurate service transactions.

What you'll do

• Greet customers
• obtain customer and vehicle information
• document vehicle symptoms as described
• recommend maintenance based on vehicle age, mileage, and history
• prepare labor and parts estimates
• establish follow-up times
• monitor vehicle progress and update customers
• verify invoices against repair orders
• explain completed work and charges.

What we're looking for

Skills & competencies

automotive service advisor

full-time

alexandria va

ourisman chevrolet buick gmc

customer service

vehicle maintenance

repair estimates

service coordination

customer updates

automotive dealership

medical and dental

401(k)

paid vacation

career growth

Work arrangement

• Weekend coverage required

Benefits & perks

• Medical, dental, life, and disability coverage
• 401(k)
• paid vacation
• career growth opportunities
• and a gourmet lunch every Saturday.

Why this role

The posting describes a temperature-controlled shop, Saturday gourmet lunch, career growth opportunities, and a preference for promoting from within.

About the employer

Ourisman Chevrolet Buick GMC Of Alexandria is hiring for this role. Industry: General Automotive Repair. Sector: 81.