Front Office Supervisor

Job overview

The Front Office Supervisor role is onsite in Austin, TX; compensation is not specified. The position leads hotel front-of-house operations and supports guest service across the Front Desk and related teams. The supervisor oversees and supports Front Desk staff, helps resolve guest concerns, and maintains service standards. By coordinating with Reservations, Sales, Housekeeping, Engineering, and Catering, the role helps ensure smooth daily operations and guest stays.

What you'll do

• Enforce hotel policies and procedures
• maintain professional standards among staff
• monitor inventory and ordering for front office and guest supplies
• oversee Front Desk Agent scheduling and requests
• coach and counsel Front Desk Agents and Night Auditors as needed
• help create a training program
• liaise with Reservations and Sales
• troubleshoot guest issues and handle complaints
• complete daily MOD reports
• assist with check-in and check-out
• review safety and security issues and take corrective action
• know emergency procedures
• coach associates on conflict resolution
• welcome and escort VIPs and guests
• coordinate with other hotel departments for groups and special functions.

What we're looking for

Skills & competencies

front office supervisor

austin tx

tandem hospitality group

hotel operations

front desk

guest service

team leadership

staff scheduling

training

guest complaints

check-in and check-out

weekend availability

holiday availability

Work arrangement

• Weekend coverage required

Why this role

Supervisory experience is required. The posting calls for a flexible schedule, including weekends and holidays.

About the employer

Tandem Hospitality Group LLC is hiring for this role. Industry: Hotels (except Casino Hotels) and Motels. Sector: 72.