Bilingual Spanish Customer Service Account Representative

Job overview

The Bilingual Spanish Customer Service Account Representative role is onsite in Norcross, GA, with stated work hours of 8:30 a.m.–5:00 p.m. ET, Monday–Friday. Compensation is not specified. The agency’s stated mission is to provide peace of mind, protect customer communities, and advocate for those it serves. The representative supports customer retention and agency growth by handling policy-service needs accurately, resolving inquiries, documenting interactions, and coordinating with sales partners. The role helps maintain customer trust through proactive service in both Spanish and English.

What you'll do

• Handle inbound customer calls
• service policies, billing, endorsements, and claims support accurately
• identify retention risks or coverage gaps and escalate to sales when appropriate
• resolve inquiries and escalations
• maintain CRM and internal records
• follow service workflows and complete follow-ups
• coordinate handoffs with sales
• participate in coaching, process improvements, and team meetings.

What we're looking for

Skills & competencies

bilingual customer service

spanish

account representative

norcross ga

state farm insurance agency

policy servicing

customer retention

inbound calls

crm documentation

monday–friday

8:30 a.m.–5:00 p.m. et

Work arrangement

• Weekend coverage required

Why this role

Spanish and English bilingual communication is required by the role; the posting states no specific education requirement and says the agency will train and coach skills.

About the employer

Dan Barracliff - State Farm Insurance Agency is hiring for this role. Industry: Insurance Agencies and Brokerages. Sector: 52.