Customer Experience Coordinator — Relief, Viera

Job overview

The Customer Experience Coordinator — Relief, Viera role is onsite in the Palm Bay, FL area. Compensation is not specified. Veterinary Emergency Group provides emergency veterinary care through hospitals open 24/7, 365 days a year, with a mission to help people and pets when they need it most. The coordinator shapes the customer experience before, during, and after hospital visits. By managing communications, responding empathetically, coordinating with clinical teams, and handling payments and follow-up, the role helps customers and pets navigate emergency care.

What you'll do

• Greet customers in person, by phone, and online
• oversee and route customer communications, including urgent medical calls to a doctor
• provide personalized service
• listen and resolve concerns
• update nursing teams and doctors
• guide customers confidentially on financial options and end-of-life decisions
• process payments securely
• follow up after visits
• capture special moments with permission.

What we're looking for

Skills & competencies

customer experience coordinator

veterinary emergency care

customer service

pet emergency

hospital communications

payment processing

palm bay fl

veterinary emergency group

relief

night availability

weekend availability

holiday availability

Work arrangement

• Weekend coverage required

Benefits & perks

• Flexible work schedules, employee referral program, scrubs, company merchandise, and food at the workplace.

Why this role

Requires two or more years of customer service experience and availability for nights, weekends, and holidays on a rotating or as-needed basis. The posting describes a fast-paced, high-stakes environment and flexible schedules.

About the employer

Veterinary Emergency Group (VEG) is hiring for this role. Industry: Veterinary Services. Sector: 54.