Customer Retention Specialist — State Farm Agent Team Member

Job overview

The Customer Retention Specialist role is onsite in Bossier City, LA, with a stated annual salary range of $35,000–$55,000. The role supports Larry Poole’s State Farm agency in serving clients and building trusted community relationships. The position exists to strengthen client relationships by responding to insurance inquiries, assisting with insurance needs and claims, and helping deliver a positive customer experience that supports retention and the agency’s reputation.

What you'll do

• Assist clients with insurance needs
• manage inquiries
• support claims
• resolve customer questions
• collaborate with team members
• anticipate community needs
• obtain a Property and Casualty insurance license within 90 days of hire
• obtain a Life and Health license within 180 days if not already licensed.

What we're looking for

Skills & competencies

customer retention specialist

bossier city la

larry poole state farm agent

insurance customer service

client relationships

claims support

$35,000–$55,000/year

property and casualty license

health insurance

paid time off

401(k) match

Work arrangement

• Weekend coverage required

Benefits & perks

• Health, dental, and vision insurance
• paid time off
• 401(k) and matching
• training and development
• certification or education support
• team-building activities
• company parties
• and free food and snacks.

Why this role

Immediate hiring; Property and Casualty license required within 90 days; Life and Health license preferred and required within 180 days if not already held.

About the employer

Larry Poole - State Farm Agent is hiring for this role. Industry: Insurance Agencies and Brokerages. Sector: 52.