Service Advisor

Job overview

The Service Advisor works onsite in Cicero, New York. The salary range is $50,000–$80,000 per year, commensurate with experience, with eligibility for a bonus program. Wilkins RV is an RV dealer serving customers across New York and Northern Pennsylvania. The advisor manages the customer service experience from appointment setting through final billing. The role identifies customer needs, prepares service orders and repair estimates, communicates throughout the service process, and follows up to support customer satisfaction and service sales.

What you'll do

• Oversee the customer service experience from appointment setting through final billing
• greet customers and maintain positive rapport
• determine customer needs and promote relevant products
• estimate repair costs and prepare itemized service orders
• initiate and close service orders
• communicate with customers and follow up after work
• seek service sales opportunities
• comply with company policies and procedures.

What we're looking for

Skills & competencies

service advisor

cicero ny

wilkins rv

customer service

rv service

repair estimates

service orders

$50k–$80k/year

bonus program

medical

dental

vision

401(k) match

rv borrowing program

Work arrangement

• Weekend coverage required

Benefits & perks

• Medical, dental, and vision insurance options
• 401(k) with employer matching
• PTO and sick time
• voluntary benefits
• employee referral program and discount
• RV borrowing program.

Why this role

Customer service experience is preferred but not required; the posting identifies the company as New York State’s number one RV dealer.

About the employer

Wilkins RV is hiring for this role. Industry: Recreational Vehicle Dealers. Sector: 44.