Member Engagement Representative, Medicare

Job overview

The Member Engagement Representative, Medicare role is onsite in Akron, OH; compensation is not specified. The posting identifies Encode Inc, a wholly owned subsidiary of LanceSoft, and says Encode aims to foster a supportive and inclusive work environment. The role supports Medicare Advantage members through service, plan education, and retention. The representative helps beneficiaries understand plan information and options, handles plan-change requests, and documents member interactions while following Medicare requirements. This work supports accurate member service and retention programs, including outreach during the Annual Enrollment Period.

What you'll do

• Provide personalized service to Medicare members by phone and in person
• answer questions about plan information, benefits, provider networks, pharmacies, and plan changes
• complete Medicare Advantage plan change requests by phone using approved scripts
• document interactions and maintain records
• track and follow up with members who may be at risk of disenrollment
• make outbound calls about plan, benefit, or network changes during the Annual Enrollment Period
• educate beneficiaries about plan options
• support retention and outreach programs
• assist with tracking plan-change requests and in-person engagement activities as needed
• follow applicable regulations, Medicare requirements, marketing guidelines, and organizational policies.

What we're looking for

Skills & competencies

member engagement representative

medicare

medicare advantage

member services

plan education

member retention

akron oh

lancesoft

encode inc

monday–friday

no weekends

high school diploma or ged

Work arrangement

• Weekend coverage required

Benefits & perks

• The posting describes health insurance, retirement plans, paid time off, flexible work arrangements, and professional development opportunities.

Why this role

Monday–Friday schedule; no weekends; high school diploma or GED required; at least two years of health-insurance customer service or support experience and direct experience with Medicare beneficiaries required. Health insurance license preferred but not required.

About the employer

LanceSoft Inc is hiring for this role. Industry: Direct Health and Medical Insurance Carriers. Sector: 52.