Hotel Front Desk Associate

Job overview

The Hotel Front Desk Associate role is onsite in Charlotte, NC, and pays $16 per hour. TownePlace Suites by Marriott is hiring part-time associates to serve as guests’ first point of contact and manage accommodation-related needs. The associate supports a positive guest stay by handling check-in and checkout, answering questions, responding to requests and complaints, and completing shift tasks. Accurate registration, payment processing, and guest-profile updates help maintain service standards and support future visits.

What you'll do

• Greet guests and complete check-in and checkout according to brand and company standards
• verify guest information, room details, charges, and payment
• update guest profiles and preferences
• answer questions about hotel services and the local area
• promote hotel services and loyalty programs
• answer phones
• respond to requests and complaints and escalate when needed
• complete start- and end-of-shift tasks and reports.

What we're looking for

Skills & competencies

hotel front desk associate

guest services

check-in

checkout

reservations

customer service

payment processing

charlotte nc

towneplace suites

part-time

$16/hr

daily pay

Work arrangement

• Weekend coverage required

Benefits & perks

• Daily pay access to up to 50% of earned wages after every shift.

Why this role

The posting offers daily pay access to up to 50% of earned wages after each shift. One year of hotel front desk experience is required; reservation-system experience is a plus.

About the employer

TownePlace Suites Charlotte LoSo is hiring for this role. Industry: Hotels (except Casino Hotels) and Motels. Sector: 72.