Customer Retention Specialist – State Farm Agent Team Member

Job overview

The Customer Retention Specialist – State Farm Agent Team Member role is onsite in Oak Forest, IL. Compensation is $50,400 per year. Brian Robinson’s State Farm agency serves its community by helping people protect what matters and supporting customers with claims and coverage needs. The specialist maintains existing customer relationships through renewal outreach, account support, complaint resolution, and coverage discussions. Accurate records and collaboration with the team help support customer satisfaction, retention, and office growth.

What you'll do

• Communicate with existing customers about renewals and coverage options
• review accounts and assist with claims inquiries, updates, and changes
• identify ways to improve customer satisfaction and engagement
• maintain accurate interaction records
• collaborate with team members on retention and outreach objectives.

What we're looking for

Skills & competencies

customer retention specialist

state farm agent team member

brian robinson agency

oak forest il

customer service

policy renewals

coverage options

claims inquiries

account management

$50,400/year

Work arrangement

• Weekend coverage required

Benefits & perks

• Paid time off, 401(k) matching, and advancement opportunities.

Why this role

Previous customer service or account management experience is required. An Illinois Property and Casualty license is required; Property, Casualty, and life licenses are preferred. The posting lists paid time off, 401(k) matching, and advancement opportunities.

About the employer

Brian Robinson - State Farm Agent is hiring for this role. Industry: Insurance Agencies and Brokerages. Sector: 52.