Customer Service Sales Representative

Job overview

The Customer Service Sales Representative role is an onsite position based in Albany, NY, with a pay range of $19.00 - $28.50 per year. This role supports the sales department at CarMax, the nation's largest used car retailer, by providing exceptional customer service and guiding clients through the vehicle buying and selling process. This role exists to deliver a transparent and customer-first experience, ensuring that every interaction—from appraisals to financing—is handled with integrity. The representative manages inventory, performs vehicle assessments, and coordinates with various teams to maintain a seamless and efficient customer journey.

What you'll do

• Deliver exceptional customer service by guiding customers through sales, appraisals, test drives, and financing applications.
• Conduct accurate vehicle condition assessments, documenting details for appraisals and communicating findings to Buyers.
• Manage inventory processes, including vehicle check-in, daily scanning, and reconciliation.
• Perform cosmetic inspections to ensure vehicles meet CarMax Quality Standards.
• Handle administrative tasks such as printing reports, maintaining transaction paperwork, auditing documents, and managing payments.
• Coordinate service appointments, review repair order invoices for accuracy in billing, and collaborate effectively across teams to maintain a smooth, customer-focused experience.
• Follow CarMax Environmental, Health and Safety (EH&S) requirements and maintain a clean and orderly work area.

What we're looking for

Skills & competencies

full-time

day shift

albany ny

carmax

sales

customer service

retail

onsite

no on-call

weekend required

$19.00-$28.50/yr

Work arrangement

• Weekend coverage required

Benefits & perks

• Paid sick time, vacation time, and holiday pay.

Why this role

Fortune 100 Best Companies to Work For, transparent process, hands-on training, career growth opportunities.

About the employer

Carmax is hiring for this role. Industry: Used Merchandise Retailers. Sector: 45.