Customer Service Representative

Job overview

The Customer Service Representative role is onsite in Petoskey, MI. Compensation is not specified; the posting describes a competitive salary and benefits package. Hart Medical Equipment provides home-care products and support services. As a first point of contact, the representative handles customer requests and questions, coordinates equipment service with dispatch, and supports accurate insurance documentation. The role helps customers access equipment and services while meeting department service standards.

What you'll do

• Assist internal and external customers
• receive requests by phone, fax, e-commerce, and in person
• coordinate equipment service requests with dispatch
• answer questions and troubleshoot concerns
• provide product and service information
• verify medical necessity, insurance coverage, and physician orders
• ensure billing paperwork is complete
• maintain showroom and shelf inventory in order
• support department metrics.

What we're looking for

Skills & competencies

customer service representative

petoskey mi

hart medical equipment

home medical equipment

customer support

order processing

dispatch coordination

insurance verification

medicare

medicaid

data entry

retail showroom

Work arrangement

• Weekend coverage required

Benefits & perks

• Competitive salary and benefits package
• specific benefits are not detailed in the posting.

About the employer

Hart Medical Equipment is hiring for this role. Industry: All Other Miscellaneous Ambulatory Health Care Services. Sector: 62.