Customer Service Representative — State Farm Agent Team Member

Job overview

The Customer Service Representative role is onsite in Teaneck, NJ. Pay is $40,000–$60,000 per year. Mariela Gonzalez’s agency aims to help people understand their coverage and feel confident in their insurance protection. The representative handles customer questions and service needs, follows up on requests, maintains records, and coordinates with teammates. The role also uses customer conversations to identify needs and introduce relevant products or coverage options when appropriate, supporting customer relationships and retention.

What you'll do

• Assist customers with questions and day-to-day service needs
• respond to calls, messages, and follow-up requests
• help resolve concerns
• maintain and update customer records
• support customer retention
• identify additional needs and introduce relevant products or coverage options when appropriate
• coordinate with team members
• support office and customer-service needs.

What we're looking for

Skills & competencies

customer service representative

insurance agency

state farm

teaneck nj

mariela gonzalez

customer support

policy coverage

customer retention

sales component

$40k–$60k/year

hiring bonus

performance bonus

paid time off

training and development

Work arrangement

• Weekend coverage required

Benefits & perks

• Hiring bonus
• performance-based bonus
• flexible schedule
• advancement opportunities
• paid time off
• training and development.

Why this role

The role has a customer-service focus with a sales component. Insurance experience is a plus but not required; previous customer-service experience is preferred.

About the employer

Mariela Gonzalez - State Farm Agent is hiring for this role. Industry: Insurance Agencies and Brokerages. Sector: 52.