Bilingual Healthcare Customer Service Representative (English/Spanish)

Job overview

The Bilingual Healthcare Customer Service Representative role may be performed from home or the Marshfield, WI office. Compensation is not specified. RevCycle Careers focuses on developing employees and has more than 30 years in business. The representative handles patient and other customer inquiries about healthcare billing and insurance, helping resolve account concerns and facilitate payment processing. The role uses calls and written communication, account documentation, and client systems while following applicable policies and protecting sensitive information.

What you'll do

• Handle inbound and outbound calls and written inquiries from patients, law offices, insurers, and other facilities.
• Resolve billing and insurance questions, review financial information, explain payment options or assistance programs, document accounts, use internal and client systems, and maintain confidentiality of protected health information.

What we're looking for

Skills & competencies

bilingual english/spanish

healthcare customer service

patient billing

insurance questions

inbound calls

outbound calls

payment resolution

account documentation

work from home or office

marshfield wi

revcycle careers

Work arrangement

• Weekend coverage required

Why this role

English/Spanish bilingual role; work from home or the Marshfield office; EPIC experience is preferred but not required.

About the employer

RevCycle Careers is hiring for this role. Industry: Telemarketing Bureaus and Other Contact Centers. Sector: 56.