Front Desk Manager

Job overview

The Front Desk Manager role is onsite in Miami Beach, FL; compensation is not specified. At Loews Miami Beach Hotel, the front office team supports guest services at an oceanfront resort with 790 guestrooms and suites, six restaurants and lounges, and extensive meeting space.

What you'll do

• Oversee front desk agent activities and standards
• handle guest requests and complaints
• train and provide feedback to agents
• coordinate front office quality, efficiency, and safe operations
• manage inventory with the purchasing department
• support guest arrival and departure flow
• review occupancy patterns, logs, reports, and overnight payroll
• and communicate with other departments.

What we're looking for

Skills & competencies

front desk manager

hotel operations

guest services

front office

miami beach fl

loews hotels & co

guest relations

team training

occupancy reports

inventory

flexible schedule

weekends

holidays

tuition reimbursement

Work arrangement

• Weekend coverage required

Benefits & perks

• Health and wellness benefits, 401(k) with company match, paid sick days, vacation and holidays, bereavement leave, training and development, tuition reimbursement, pet insurance, complimentary meals while working, and team member hotel rates and discounts.

Why this role

The role requires a flexible schedule, including weekends and holidays, and at least two years’ experience as a front desk agent at a comparable-quality property.

About the employer

Loews Hotels & Co, Miami Beach is hiring for this role. Industry: Hotels (except Casino Hotels) and Motels. Sector: 72.