Support Technician

Job overview

The Support Technician role is onsite in Lubbock, TX. Pay is $18–$20 per hour. Truno provides point-of-sale systems and integrated technology solutions to grocery retailers. The role handles customer support requests by phone and guides users through troubleshooting to resolve software or system issues. It contributes to customer operations by providing service, support, installation, and training, while sharing common fixes with managers and teammates to expand the knowledge base.

What you'll do

• Handle support requests from internal and external customers by phone
• guide customers through troubleshooting
• help customers achieve software goals
• communicate common fixes to managers and team members
• support service technicians
• respond to calls within service-level agreements
• provide service, support, installation, and customer training.

What we're looking for

Skills & competencies

support technician

customer support

phone support

troubleshooting

software support

point-of-sale systems

grocery retail technology

lubbock tx

truno

$18–$20 per hour

flexible schedule

weekends and holidays

service-level agreements

Work arrangement

• Weekend coverage required

Benefits & perks

• Medical, dental, vision, life and supplemental insurance, pet insurance, short- and long-term disability, paid holidays, paid vacation and sick time, paid birthday, and 401(k) with 4% company match.

Why this role

Flexible schedule including weekends and holidays required. Bachelor's degree, three years of customer service, one year of call-center support, networking and POS familiarity, and listed certifications are preferred; basic computer skills and strong communication are required.

About the employer

Truno is hiring for this role. Industry: Computing Infrastructure Providers, Data Processing, Web Hosting, and Related Services. Sector: 51.