Customer Service Representative (Nights)

Job overview

The Customer Service Representative (Nights) role is onsite in Killeen, TX. Compensation is $12.52–$15.52 per hour. MCI provides customer experience, business process outsourcing, and cloud technology services through contact center operations. The representative handles customer service, technical support, and sales interactions, working to resolve issues and provide a positive customer experience. Accurate documentation, appropriate escalation, and adherence to procedures help support customers and the brands represented by MCI.

What you'll do

• Manage inbound and outbound calls
• troubleshoot customer issues with a focus on first-call resolution
• research information using internal systems and collaborate with other teams
• document and process customer claims and interactions
• follow scripts, policies, and procedures
• protect sensitive information
• escalate complex cases
• attend ongoing training
• meet attendance, reliability, and night-shift scheduling requirements.

What we're looking for

Skills & competencies

customer service representative

night shift

inbound calls

outbound calls

technical support

first-call resolution

customer sales

mci careers

killeen tx

$12.52–$15.52/hr

call center

customer experience

Work arrangement

• Weekend coverage required

Why this role

Supports customer service, technical support, and sales interactions; ongoing training; night-shift role.

About the employer

MCI Careers is hiring for this role. Industry: Telemarketing Bureaus and Other Contact Centers. Sector: 56.