Technical Onboarding Specialist

Job overview

The Technical Onboarding Specialist is an onsite role in San Antonio, TX; compensation is not specified. The role supports QualTex laboratory testing services within BioBridge Global and works across Laboratory Operations, Quality Assurance, IT, and Client Services. The specialist coordinates technical implementation and client onboarding into laboratory testing workflows, from requirements gathering and system configuration through validation and launch. The work helps ensure regulatory compliance, data integrity, operational readiness, and a reliable client experience while improving onboarding processes and laboratory throughput.

What you'll do

• Lead client-specific technical training
• gather and validate client requirements and data
• maintain controlled onboarding documentation
• coordinate technical escalations and root cause analysis
• manage onboarding timelines and milestones
• maintain activity records and reporting
• forecast test volumes and align resources
• provide client orientation and readiness checks
• troubleshoot data integration, LIMS, test result, and sample processing issues
• contribute to onboarding procedures and knowledge resources
• and support critical onboarding phases outside standard business hours when necessary, including occasional weekends or holidays.

What we're looking for

Skills & competencies

technical onboarding specialist

laboratory onboarding

client training

lims

clinical laboratory

validation coordination

data integrity

quality assurance

client services

san antonio tx

biobridge global

occasional weekend availability

Work arrangement

• Weekend coverage required

Why this role

The posting requires a bachelor’s degree and five or more years of technical laboratory onboarding, transition management, or relevant experience. It calls for expertise in clinical laboratory techniques and regulatory and quality standards, and notes occasional weekend or holiday availability may be needed for critical onboarding phases.

About the employer

BioBridge Global is hiring for this role. Industry: Offices of All Other Miscellaneous Health Practitioners. Sector: 62.