Service Manager, Equipment Service

Job overview

The Service Manager role is onsite in Henrietta, NY. Compensation is $60,000–$85,000 per year. Monroe Tractor is a family-owned construction and agricultural equipment dealer serving customers across the northeastern United States. The manager directs service department operations and technician oversight to support efficient, economical shop performance and customer service. The role coordinates repairs, communicates with customers, manages work orders and invoices, and develops the service team and business.

What you'll do

• Hire, train, develop, and motivate service staff
• maintain shop equipment in safe working condition
• coordinate repairs and provide customer updates
• prepare quotes, finalize work orders, and invoices
• communicate with customers and technicians
• manage shop activities and customer relationships
• support growth of service business.

What we're looking for

Skills & competencies

service manager

monroe tractor

henrietta ny

equipment service

construction equipment

agricultural equipment

technician leadership

repair coordination

customer service

work orders

$60k–$85k

401(k) match

Work arrangement

• Weekend coverage required

Benefits & perks

• Medical, dental, and vision insurance
• health savings account with employer and employee contributions
• accident and disease insurance
• 401(k) with match
• paid time off
• short- and long-term disability
• annual reviews
• bonus incentive plans.

About the employer

Monroe Tractor is hiring for this role. Industry: Commercial and Industrial Machinery and Equipment (except Automotive and Electronic) Repair and Maintenance. Sector: 81.