Automotive Service Advisor

Job overview

The Automotive Service Advisor works onsite in Jackson, TN. Compensation is not specified; the posting describes pay as competitive and based on experience. Victory Honda of Jackson is part of Victory Automotive Group, which describes its focus as providing a professional customer experience and improving dealership services. The advisor serves as the communication link between customers and technicians, arranging service, explaining recommendations, managing expectations, and following repairs through completion. The role supports timely, accurate service delivery and customer satisfaction.

What you'll do

• Schedule customer service appointments
• follow repair status and communicate delays
• obtain authorization for revised estimates
• recommend repairs and manage customer expectations
• confirm completed repairs have passed quality control or road tests
• maintain knowledge of vehicle operation, warranties, campaigns, and service information
• complete required documentation
• follow safety procedures
• attend required meetings and training.

What we're looking for

Skills & competencies

automotive service advisor

customer service

repair scheduling

service department

jackson tn

victory honda of jackson

competitive pay based on experience

medical benefits

paid vacation

holidays

401(k) match

advancement opportunity

Work arrangement

• Weekend coverage required

Benefits & perks

• Medical benefits
• paid vacation and holidays
• 401(k) with company match
• direct deposit
• opportunity for advancement.

Why this role

Primary customer contact and liaison between customers and service technicians.

About the employer

Victory Honda of Jackson is hiring for this role. Industry: General Automotive Repair. Sector: 81.