Intake Specialist, Personal Injury

Job overview

The Intake Specialist, Personal Injury role is onsite in Louisville, KY, with stated pay of $18–$22 per hour. Isaacs & Isaacs represents injured victims in Kentucky, Indiana, and Ohio and describes its work as pursuing justice and fair compensation for clients. As an initial contact for prospective clients, the specialist gathers and evaluates case information, builds trust, and guides qualified callers through signing up. Accurate records, timely follow-up, and coordination with the intake management team support case evaluation and client conversion.

What you'll do

• Respond to prospective-client calls and inquiries
• gather and document case details
• evaluate case fit and viability
• guide prospective clients through sign-up
• build rapport and convert qualified leads into signed clients
• meet monthly performance and conversion goals
• coordinate case decisions and follow-up
• maintain case-management data and organize documents.

What we're looking for

Skills & competencies

intake specialist

personal injury

louisville ky

onsite

full-time

$18–$22/hour

client intake

case evaluation

call center

customer service

sales conversion

40+ wpm

evening and weekend availability

isaacs & isaacs

Work arrangement

• Weekend coverage required

Benefits & perks

• Medical, dental, and vision insurance
• FSA
• HSA with employer contributions
• employer-paid life, AD&D, and disability insurance
• voluntary life insurance
• referral bonus program
• 401(k) with company match.

Why this role

Requires two or more years of sales, call center, or customer service experience, a high school diploma or GED, and typing at 40+ WPM. Evening, weekend, and flexible schedule availability may be needed.

About the employer

Isaacs & Isaacs PSC is hiring for this role. Industry: Offices of Lawyers. Sector: 54.