Expert Technical Specialist
Employment type
Full-time
Work setting
On-site
Location
Raleigh, NC
Schedule
Day shift
Posted
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Job overview
The Expert Technical Specialist is an onsite role based in Raleigh, NC. Compensation is not specified for this position, which supports the NCDIT-Transportation Client Services Team. This role uses technical expertise to evaluate IT service desk tickets, prioritize business impact, and resolve complex technical problems. The specialist is responsible for hardware and software installation, user data migration, and providing technical guidance to other technicians.
What you'll do
- Evaluate and prioritize IT service desk tickets.
- Install and image computers and software.
- Migrate user data and profiles.
- Provide technical guidance to other technicians.
What we're looking for
- Skills & competencies
- full-timeday shiftraleigh nccoolsofttechnical supporthardwaresoftwareonsiteno on-calltravel required
- Work arrangement
- Weekend coverage required
Why this role
Requires onsite work at the Century Center; travel required.
About the employer
COOLSOFT is hiring for this role. Industry: Other Computer Related Services. Sector: 54.
Additional details
- Industry sector
- 54
- Industry
- Other Computer Related Services
- Occupation code
- 15-1244.00
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Listing ID: 9a3bdd33-b35c-4426-afae-4b637e38e873