Customer Success Account Manager

Job overview

The Customer Success Account Manager role is listed for Austin, TX. Compensation is $65,000–$95,000 per year. The posting describes Brivo as a global leader in cloud-based access control and video surveillance, with a mission focused on systems that protect people and property. The role owns the post-implementation customer lifecycle for multifamily property portfolios. It helps customers adopt Brivo’s platform, realize operational value, maintain account health, and expand use through training, technical guidance, and coordination with internal teams.

What you'll do

• Manage post-implementation handoffs
• verify integration of hardware, SaaS, and property management systems
• prepare property staff to use the platform
• align success criteria with customer executives
• conduct business reviews and demonstrate value
• identify adoption and retention risks
• advise on physical security and smart-building workflows
• share customer feedback with product and support teams
• monitor usage and adoption metrics
• identify expansion opportunities
• design and deliver training and self-service resources.

What we're looking for

Skills & competencies

customer success

account management

multifamily

cloud access control

smart buildings

customer training

property management systems

austin tx

brivo

$65k–$95k

full-time

travel up to 25%

Work arrangement

• Weekend coverage required

Benefits & perks

• Medical, vision, and dental plans with company-offset premiums
• 401(k) with company match
• unlimited paid time off
• onsite meals, social events, and stocked workspaces.

Why this role

The posting states travel of up to 25% for onsite training or portfolio reviews. It describes the role as supporting multifamily property portfolios and requires experience with proptech or residential real estate.

About the employer

Brivo is hiring for this role. Industry: Computing Infrastructure Providers, Data Processing, Web Hosting, and Related Services. Sector: 51.