Front Office Manager — Canopy Boston Downtown

Job overview

The Front Office Manager — Canopy Boston Downtown role is onsite in Boston, MA. Compensation is $75,000–$80,000 per year. The role supports the Canopy Boston Downtown Front Desk operation and its guest-service standards. The manager leads front desk operations and develops the guest-service team while maintaining service quality, operational consistency, and financial controls. The role coordinates with hotel departments and service partners to address guest needs, manage room inventory, and support hotel performance.

What you'll do

• Direct daily Front Desk operations
• supervise, schedule, coach, and develop team members
• oversee guest arrivals, departures, reservations, payments, communications, and room assignments
• resolve guest concerns and service cases
• manage room inventory and coordinate relocations
• monitor reports, cash controls, and financial documentation
• maintain safety, security, privacy, and brand standards
• coordinate with hotel departments and vendors.

What we're looking for

Skills & competencies

front office manager

hotel operations

guest services

team leadership

room inventory

guest satisfaction

boston ma

canopy boston downtown

olshan properties

$75k–$80k

hilton experience preferred

variable schedule

Work arrangement

• Weekend coverage required

Why this role

Requires PeP R&I proficiency; First Aid and CPR certification required or obtainable within the hotel-required timeframe; schedule flexibility includes early mornings, evenings, overnights, weekends, holidays, and overtime as permitted by law.

About the employer

Olshan Properties is hiring for this role. Industry: Hotels (except Casino Hotels) and Motels. Sector: 72.