Service Advisor / Writer

Job overview

The Service Advisor / Writer role is onsite in Longwood, FL; compensation is not specified. Don Mealey’s Sport Auto Group is a family-owned dealership group with five Central Florida locations and describes its goal as providing customer-focused service to its communities. The advisor coordinates customers’ service visits from appointment scheduling and vehicle intake through repair updates, estimates, authorization, and completion. The role connects customers with service technicians and management while supporting customer satisfaction and service sales objectives.

What you'll do

• Schedule service appointments
• greet customers and understand vehicle concerns
• document problems and changes on repair orders
• recommend diagnostic services or repairs and provide estimates
• test-drive vehicles with customers as needed or refer to a test technician
• handle or escalate complaints
• answer calls
• monitor repair progress and communicate changes
• obtain authorization for additional work
• present maintenance services
• maintain scheduling and repair-order records
• monitor special-order parts and shop workload
• and contact customers when work is complete.

What we're looking for

Skills & competencies

service advisor / writer

don mealey's sport auto group

longwood fl

full-time

automotive service

customer intake

service appointments

repair orders

repair estimates

customer communication

service sales

spanish preferred

bilingual preferred

Work arrangement

• Weekend coverage required

Benefits & perks

• The employer describes work-life balance and opportunities for advancement and growth.

Why this role

Spanish or bilingual candidates are preferred. The posting describes the dealership group as family-owned and operating in Central Florida since 1974.

About the employer

Don Mealey's Sport Auto Group is hiring for this role. Industry: New Car Dealers. Sector: 44.