Guest Service Representative

Job overview

The Guest Service Representative role is onsite in Rochester, NY, with pay of $16 per hour. Nothing Bundt Cakes provides bakery products and celebratory cakes to guests. The representative serves as a first point of contact, helping guests select products and complete orders while maintaining a welcoming bakery environment. The role supports guest satisfaction through accurate service, product knowledge, and an organized retail presentation.

What you'll do

• Greet walk-in and phone guests
• explain cake options, pricing, promotions, and merchandise
• suggest celebration items
• process orders accurately through the point-of-sale system
• invite guests to join the email club
• maintain bakery cleanliness and displays
• replenish merchandise
• assist with cake decorations and packaging
• follow health and safety policies.

What we're looking for

Skills & competencies

guest service representative

rochester ny

nothing bundt cakes

bakery

guest service

point of sale

cake sales

retail merchandise

order processing

part-time

$16/hr

employee discount

401(k)

weekend availability

Work arrangement

• Weekend coverage required

Benefits & perks

• 401(k) and employee discounts.

Why this role

No formal education or work experience is required; applicants must be at least 16. Availability for varied shifts, including mornings, evenings, weekends, and holidays, is required.

About the employer

Nothing Bundt Cakes - Rochester-Henrietta is hiring for this role. Industry: Commercial Bakeries. Sector: 31.