Senior Technician, End User Support
Compensation
$75k – $80k /yr
Employment type
Full-time
Work setting
On-site
Location
Chicago, IL
Schedule
Day shift
Posted
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Job overview
The Senior Technician, End User Support is an onsite role based in Chicago, IL. The position offers an annual salary of $75,000-$80,000 and supports the IT team at Addison Group. This role exists to act as the primary technical lead and highest escalation point for the deskside support team. The Senior Technician manages complex endpoint challenges, leads technical projects, and provides mentorship to junior staff.
What you'll do
- Provide technical guidance, mentoring, and peer review for Associate and mid-level Technicians.
- Serve as the final Tier 3 escalation point for complex hardware and software issues.
- Lead large-scale hardware refresh programs, OS migrations, and site-wide technology deployments.
What we're looking for
- Skills & competencies
- full-timechicago ilsenior technicianit supportend user supporttechnologyday shifthelp deskaddison group$75k-$80k/yr
- Work arrangement
- Weekend coverage required
Benefits & perks
- Bonus potential.
Why this role
Requires 5+ years of experience in corporate Help Desk or Deskside Support.
About the employer
Addison Group is hiring for this role. Industry: Computer Facilities Management Services. Sector: 54.
Additional details
- Industry sector
- 54
- Industry
- Computer Facilities Management Services
- Occupation code
- 15-1232.00
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Listing ID: 9a03f0eb-e2ab-4e63-9e4d-700cf4dca9a5