Manager, IT Operations & End User Support

Job overview

The Manager, IT Operations & End User Support role is onsite in Santa Monica, CA, with compensation of $200,000–$225,000 annually. The posting lists eligibility for health, dental, vision, 401(k), and paid time off. The manager leads end-user support operations while remaining hands-on with technical troubleshooting and service delivery. The role oversees ticket management, identity and endpoint administration, team development, and service improvements for internal users across multiple office locations.

What you'll do

• Manage Zendesk ticket queues and triage
• serve as Tier 2 escalation for complex issues
• lead and mentor the support team
• administer Microsoft 365, Azure, Intune, and Okta
• manage provisioning, permissions, and identity access
• support Windows and macOS
• troubleshoot hardware, software, networking, and endpoint issues
• improve IT service delivery and user satisfaction.

What we're looking for

Skills & competencies

it operations

end user support

it manager

santa monica ca

mondo

zendesk

microsoft 365

azure

intune

okta

windows and macos

$200k–$225k

health insurance

401(k)

Work arrangement

• Weekend coverage required

Benefits & perks

• Eligible for health, dental, vision, 401(k), and paid time off.

Why this role

The posting states that the position is not eligible for sponsorship and requires authorization to work in the United States.

About the employer

Mondo is hiring for this role. Industry: Office Administrative Services. Sector: 56.