Customer Support Specialist

Job overview

The Customer Support Specialist is an onsite role based in Winthrop Harbor, IL. Compensation is $27 to $32 per hour. This role supports the Kenosha branch of Uline, a leading distributor of shipping and packaging materials. This position exists to build customer relationships and provide solutions. The specialist will handle orders, inquiries, and product recommendations, ensuring the delivery of legendary service while utilizing world-class technology.

What you'll do

• Process customer orders, make product recommendations and handle account inquiries using world-class technology.
• Be a product and solutions expert!
• We’ll equip you to answer product, pricing and shipping questions quickly and confidently.
• Build business relationships with customers over phone, email and chat.
• Understand customer needs and recommend Uline's best solutions.
• Help customers navigate Uline's website and online ordering.

What we're looking for

Skills & competencies

full-time

day shift

winthrop harbor il

uline

customer support

specialist

$27-$32/hr

onsite

weekend required

no on-call

no travel

drug-free workplace

Work arrangement

• Weekend coverage required

Benefits & perks

• Complete health insurance, 401(k) with 6% match, multiple bonus programs, paid holidays, generous PTO, tuition assistance.

Why this role

Includes $2 shift differential, 401(k) with 6% match starting day one, tuition assistance, and on-site fitness center.

About the employer

Uline, Inc. is hiring for this role. Industry: Telemarketing Bureaus and Other Contact Centers. Sector: 56.