Support Operations Lead

Job overview

The Support Operations Lead role is onsite in Beavercreek, OH. Compensation is not specified. The role supports Applied Research Solutions’ mission-critical customer solutions and government customers. The lead manages and improves a multi-tier technical support organization, overseeing daily performance, service quality, and support strategy. The role develops operational processes and metrics, manages escalations, partners with engineering and program teams on root-cause analysis and improvement, and supports workforce planning, training, and operational documentation.

What you'll do

• Lead and mentor Tier 1–4 support teams
• manage incidents, service requests, and escalations
• develop long-term support strategies and processes
• own support performance and operational maturity
• establish metrics and reporting
• partner with engineering, product, and program teams on root-cause analysis and continuous improvement
• oversee complex issues involving Azure-hosted services
• ensure compliance with DoW and USAF standards
• support workforce planning, training, tooling, knowledge bases, workflows, and documentation
• serve as an accountability point for stakeholders and government customers.

What we're looking for

Skills & competencies

support operations lead

beavercreek oh

applied research solutions

tier 1–4 support

azure

defense/dow

usaf

active secret clearance

incident management

itil practices

government customers

Work arrangement

• Weekend coverage required

Benefits & perks

• The employer describes an industry-competitive benefits package, an awards and recognition program, and personalized attention from senior managers.

Why this role

Requires U.S. citizenship and an active Secret clearance; requires experience leading multi-tier support operations in Defense/DoW environments and Azure-hosted solutions.

About the employer

Applied Research Solutions is hiring for this role. Industry: Engineering Services. Sector: 54.