Customer Care Manager, State Farm Agent Team Member

Job overview

The Customer Care Manager, State Farm Agent Team Member role is an onsite, full-time position in Wheaton, IL, paying $50,000–$70,000 per year. The role supports Frank Custable State Farm’s work helping people protect what matters through customer service and insurance support. The manager oversees day-to-day service operations, handles customer inquiries, coordinates team communication, and assists with account updates, billing questions, and policy reviews. Tracking service metrics and supporting outreach helps the agent maintain efficient workflows and a positive customer experience.

What you'll do

• Manage customer inquiries and daily service activities
• coordinate team communication and workflows
• assist with account updates, billing inquiries, and policy reviews
• track service metrics and report progress to the agent
• support community engagement and customer outreach initiatives.

What we're looking for

Skills & competencies

customer care manager

state farm agent team member

customer service

insurance

policy reviews

billing inquiries

account updates

service operations

wheaton il

$50k–$70k/year

full-time

onsite

paid time off

signing bonus

Work arrangement

• Weekend coverage required

Benefits & perks

• Performance-based bonus, company parties, flexible schedule, free food and snacks, advancement opportunities, paid time off, signing bonus, and training and development.

Why this role

Must be able to obtain applicable state insurance licenses; Property & Casualty license preferred.

About the employer

FRANK CUSTABLE - State Farm Agent is hiring for this role. Industry: Insurance Agencies and Brokerages. Sector: 52.